Help & FAQ - ExtraReward Business

General Help Information

Need help running your ExtraReward business account? This page explains how to buy ExtraReward Points, create and manage ExtraReward Codes, and integrate with our API.

Getting Started

Create or select a business account, purchase ExtraReward Points (ERP), then create your first ExtraReward Code (ERC) from the ExtraReward Code page. You can distribute codes manually or generate them through the integration API.

Account Support

Having trouble with your account? Check your email for verification links, ensure your password meets our security requirements, and try clearing your browser cache if you're experiencing login issues.

Integration & Technical Support

For integration questions, see the Documents and Integration Information pages. If API calls fail, confirm that your caller IP is whitelisted, your integration secret is generated, and your signature is computed over the alphabetically-sorted parameters. Contact support with the returned error name if problems persist.

Contact Information

For additional help, you can reach our support team through the contact form on our website. We typically respond within 24 hours and are available to assist with any questions or concerns you may have.

Frequently Asked Questions

Find quick answers to the most common questions about ExtraReward.

What is ExtraReward Business?

ExtraReward Business lets you reward your customers with ExtraReward Codes (ERC). You buy ExtraReward Points (ERP), create codes that carry a point value, and your customers redeem them for rewards such as Robux, Roblox and Google Play gift cards, and more.

How do I get started?

Create or select a business account, purchase ERP, then create your first ERC from the ExtraReward Code page. You can distribute codes manually or generate them through the integration API.

What are ExtraReward Points (ERP) and how do I buy them?

ERP is your prepaid balance. Purchase ERP from the ExtraReward Point page; the balance is then used to fund the ExtraReward Codes you create.

How do I create an ExtraReward Code (ERC)?

Open the ExtraReward Code page and click Create. Set the point value and the redeemable lifetime in days, and optionally require a PIN. The code is generated immediately and is ready to distribute.

How much does it cost to create a code?

Creating a code uses the points you assign plus a service fee of 1 ERP + 1% of the ERP value inside the code. There are no monthly fees — you only pay when you generate codes.

What happens if a code expires or is canceled?

The point value is refunded to your ERP balance, but the service fee (1 ERP + 1% of the value) is non-refundable.

How does the integration API work?

You can create codes programmatically with a single endpoint: POST /external/extra_reward_code/create. Requests are authenticated with your business ID, a timestamp, and an MD5 signature, and the caller IP must be on your whitelist. See the Integration Information and Documents pages for details.

What is the integration secret and how do I manage it?

The integration secret is used to sign your API requests. Generate it on the Integration Information page; the full secret is shown only once. You can regenerate it at any time, which immediately invalidates the previous secret.

What is the IP whitelist?

For security, the integration API only accepts requests from the IP addresses you add to your whitelist on the Integration Information page.

Can I manage team members?

Yes. From the Member Management page you can invite team members to your business account, set their menu permissions, and remove them.

How do I get support?

Reach our support team through the contact form on our website. We typically respond within 24 hours during business days.